ace365 Privacy Policy
Your personal information is very important to us. This policy explains in detail how ace365 collects your information, the purposes for which it is used, and how it is kept secure.
By using the ace365 platform to create an account, make a deposit, or use any other service, you will be considered to have agreed to this privacy policy. This policy must be read together with our Terms and Conditions, as both documents together form the basis of the relationship between ace365 and the user.
Scope of Data Collection
ace365 collects only the information needed to operate its services properly. The following types of information may be collected:
1.1 Information Provided at Registration
Information provided by the user when creating an account is collected. This includes:
- Full name and date of birth
- Mobile number and email address
- bKash, Nagad, Rocket, or Upay number (for payment verification)
- Chosen username and password (stored in encrypted form)
1.2 Identity Verification Information (KYC)
Identity verification may be required for withdrawals above a certain amount or to ensure account security. In such cases, the following may be collected:
- Copy of national ID card or passport
- Proof of mobile wallet ownership
- Proof of address if required
1.3 Usage Information (Log Data)
Certain technical information is automatically recorded when you access the site, such as:
- IP address and device type
- Browser and operating system information
- Site access times and page navigation logs
- Betting and gaming history (per account)
1.4 Cookies and Tracking Technologies
ace365 uses cookies and similar technologies to improve the site experience. Cookies store your preferences, keep login sessions active, and help analyse site performance. Cookies can be disabled from browser settings, though some services may become limited as a result.
Purpose of Data Use
Collected information is used for specific and legitimate purposes. ace365 never processes user information unnecessarily or outside its stated purposes.
2.1 Service Operation and Identity Verification
Verifying identity during account creation, login, deposit, and withdrawal is one of ace365's primary responsibilities. For transactions via bKash, Nagad, Rocket, or Upay, the correct number is verified to ensure funds reach the right person.
2.2 Security and Fraud Prevention
Suspicious activity is monitored to protect account security. Log data and IP information are analysed to detect multiple account creation, bot use, or any other fraudulent activity. This protects the interests of all users.
2.3 Service Improvement and Customisation
By analysing your gaming preferences and usage patterns, ace365 can display relevant games, bonus offers, and content. This makes your experience on the site more convenient.
2.4 Customer Support
Information provided when contacting us via live chat or email is used to resolve the relevant issue. ace365's support team provides service in Bengali and English 24 hours a day. More details about support can be found in the FAQ section.
2.5 Meeting Legal Obligations
Retaining certain information is sometimes legally required in order to comply with applicable laws and regulations. In such cases, retaining the information is not a choice by ace365 but a legal requirement.
Sharing Data with Third Parties
ace365 never sells user personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:
3.1 Payment Processors
Necessary transaction information is shared with mobile wallet providers such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. This information is used solely for completing payments.
3.2 Game Software Providers
Game studios such as Pragmatic Play, PG Soft, Evolution, JILI, or Spribe may receive the minimum session data needed to operate their games. This information is used to ensure game fairness and technical functionality.
3.3 Technology Service Providers
Trusted technology partners work under contract for server management, cybersecurity, and technical support. These partners are required to comply with ace365's privacy standards.
3.4 Law Enforcement Agencies
In the event of a court order or legal obligation, specific information may be provided to the relevant authorities. In such situations, ace365 follows applicable law.
Data Retention and Security
4.1 Retention Period
All relevant information is retained while an account is active. Even after an account is closed, certain information may be kept for a defined period for legal, regulatory, or dispute resolution purposes. Once that period has passed, the information is securely deleted.
4.2 Technical Security Measures
ace365 uses industry-standard security technology to protect user information:
- Data transmission is secured through SSL (Secure Socket Layer) encryption.
- Passwords and sensitive information are never stored in plain readable format.
- Firewalls and intrusion detection systems are active at the server level.
- Regular security audits are conducted.
- Only authorised staff can access relevant information (principle of least privilege).
4.3 User Responsibilities
While ace365 ensures the highest level of security on its end, users also have their own responsibilities. Not sharing your password, using trusted devices, and logging out of inactive sessions are each part of protecting your own account.
User Rights
As a user of ace365, you have certain rights over your own information. Contact the support team to exercise these rights.
5.1 Right to Access Information
You may request to know what information ace365 holds about you. This information will be provided upon a verified request.
5.2 Right to Correct Information
If any information on your account is incorrect, you may request a correction. Keeping accurate information is important for both parties.
5.3 Right to Request Deletion
After closing your account, you may request that your personal information be deleted, though some information may need to be retained for a set period due to legal obligations.
5.4 Right to Object to Processing
In certain cases, you may object to the processing of your information. If the objection is reasonable, ace365 will give it due consideration.
5.5 Withdrawing Marketing Communications
If you no longer wish to receive promotional emails or messages from ace365, you may request to stop them at any time. Essential service-related messages will continue.
5.6 Right to Lodge a Complaint
If you have any privacy-related complaint, notify ace365's support team directly. The team is available 24 hours a day to assist in Bengali.
Protection of Minors
ace365 is a 21+ platform. Registration or use of services by minors (under 21 years of age) is strictly prohibited. Age is verified at registration, and stricter verification is applied in cases of doubt.
ace365 does not knowingly collect any information from minors. If a user is found to be under 21 years of age, their account will be closed immediately and the relevant information will be deleted. For more on responsible play, read our Responsible Gaming Guidelines.
International Data Transfers
ace365's servers and operational infrastructure may be located in various countries. This means your information may be processed or stored outside Bangladesh. However, regardless of where the information is stored or processed, the protection standards described in this privacy policy are maintained.
For transfers of data to third countries, ace365 ensures contractual protections with the relevant technology partners so that user information is always kept to the appropriate standard.
Changes to Policy
ace365 reserves the right to update this privacy policy as needed. Users will be notified by email or through the site if significant changes are made. The updated policy will be considered effective from the date it is published.
Continued use of the site after any changes will be taken as your agreement to the new policy. It is therefore recommended that you visit this page regularly. To learn more about ace365, see our About Us page.
Contact Information
For any privacy-related questions, requests, or complaints, contact ace365's support team:
- Live Chat: 24/7 live chat is available from any page on the site.
- Email: [email protected]
- Language: Support is available in both Bengali and English.
ace365 is committed to handling every request as quickly and carefully as possible.