FAQ
ace365 FAQ — Detailed Answers
From account security to withdrawals, bonuses, VIP cashback and cricket betting — find straightforward, detailed answers to the most frequently asked questions from ace365 users.
For ages 21+
bKash, Nagad, Rocket, Upay
Bengali and English support
SSL Encrypted
This page brings together 22 questions and answers covering five key topics at ace365: account security, withdrawal methods, bonuses and offers, the VIP cashback programme and cricket betting. Each answer is written with real user experience in mind — all figures and information follow ace365's set rules. If you cannot find your question here, use ace365's 24/7 live chat support. You can also find detailed information on the ace365 VIP programme and responsible gaming guidelines on their own pages.
Table of Contents
Account Security
Read the answers below to keep your ace365 account secure. Stay alert to fake sites and always use the official address.
Security
Fake sites often use slightly modified versions of the original domain — such as adding a hyphen or changing a letter. The official ace365 address will always show an SSL padlock in your browser's address bar. Do not log in through links sent from suspicious messages, and avoid links from third-party apps or Telegram groups. You can verify any site or offer by contacting ace365's live chat support directly.
If you suspect this, first change your password immediately from the ace365 Login page. Then notify ace365's 24/7 live chat support — the team can review account activity and temporarily lock it if needed. For your security, always keep your mobile number and email up to date, as OTP verification is one of the layers protecting your account.
A good password should be at least 12 characters long and contain a mix of uppercase letters, lowercase letters, numbers and special symbols. Do not use your name, date of birth or phone number as a password. It is safer not to reuse the same password on ace365 or any other site. You can use a trusted password manager app to help remember your passwords.
Yes. ace365 uses SSL encryption, which keeps all information — passwords, payment details and personal data — secure between your browser and the server. Payment transactions are processed through bKash, Nagad, Rocket and Upay's own security systems, so your wallet details are not stored on ace365's servers. Read the ace365 privacy policy page for more details.
Yes, you can log in to ace365 with one account from any device — phone, tablet or computer. However, it is a good idea to change your password after logging in from an unfamiliar device or public Wi-Fi. Make a habit of logging out at the end of each session, especially on shared devices.
Withdrawal Questions
Answers to the most frequently asked questions about withdrawal rules, timelines and conditions at ace365.
Withdrawal
Yes, ace365's payment system runs 24 hours a day, seven days a week. Whether it is late at night or a public holiday, you can submit a withdrawal request to bKash, Nagad, Rocket or Upay. Approved withdrawals typically reach your mobile wallet within 1 hour. 24/7 live chat is always available for urgent assistance.
Yes, for security reasons ace365 only approves withdrawals to a mobile wallet registered in the account holder's name. If the bKash or Nagad account belongs to someone else, the withdrawal request may be rejected. Make sure you use a wallet registered in your own name. Contact the support team if you have any issues.
For the ace365 welcome bonus, the bonus amount must be wagered 15 times before it can be withdrawn. For example, if you deposit ৳1,000 and receive a ৳1,000 bonus your balance becomes ৳2,000, and you must place ৳1,000 × 15 = ৳15,000 in bets before withdrawing the bonus amount. Any winnings earned before the wagering requirement is met are counted as bonus winnings and cannot be withdrawn.
The minimum withdrawal amount at ace365 is ৳1,000. This applies to all methods — bKash, Nagad, Rocket and Upay. Before submitting a withdrawal request, make sure your balance meets this limit and that any applicable bonus wagering requirements have been fulfilled.
ace365 normally completes approved withdrawals within 1 hour. Occasionally there may be a short delay during high transaction periods or due to the mobile wallet provider itself. If more than 1 hour has passed, contact ace365's live chat with your transaction ID — the support team will investigate and update you promptly.
Bonuses & Offers
Learn about how to claim bonuses at ace365, wagering requirements, and bonus cancellation rules.
Bonus
The validity period of bonuses at ace365 depends on the terms of each specific offer. Generally, each bonus offer has a set time limit, which is stated in the offer details. Once the period expires, the bonus is automatically cancelled and any associated winnings cannot be withdrawn. To check the validity period and terms of bonuses, visit the ace365 Terms & Conditions page.
A wagering requirement is the total amount you need to bet before you can withdraw bonus winnings. For the ace365 welcome bonus, this requirement is 15 times the bonus amount. Example: if you deposit ৳20,200 and receive a ৳10,000 bonus your balance will be ৳30,200, and to withdraw bonus winnings you must place ৳10,000 × 15 = ৳1,50,000 in bets. Each bet is deducted from this total.
When you open a new account at ace365 and make your first deposit, a 100% bonus is added automatically, up to a maximum of ৳10,000. No separate code or form is required — just deposit a minimum of ৳500 and the bonus will be credited to your account. You can deposit using bKash, Nagad, Rocket or Upay.
In some cases you may request to cancel an active bonus through ace365's live chat support. However, if the bonus is cancelled, any winnings earned using that bonus will also be cancelled. The option to cancel may be limited once you have started meeting the wagering requirement. It is best to speak with ace365 support before making any decision.
No. The ace365 welcome bonus is given only once per account, at the time of the first deposit. Attempting to claim the bonus by creating multiple accounts is a violation of ace365's rules and may result in the accounts being closed. Each player is required to have only one account.
VIP & Cashback
Learn about the three tiers of the ace365 VIP program, how weekly cashback is calculated, and the benefits of each tier.
VIP
You can reach higher tiers in the ace365 VIP system by playing regularly and staying active. Your account is evaluated automatically based on how often you play and use your account, and you will be promoted to a higher tier if you qualify. Visit the ace365 VIP program details page to see the benefits of each tier.
ace365 has three VIP tiers. The Bronze tier offers up to 0.5% weekly cashback, Silver offers up to 1.0%, and Gold offers up to 1.5% weekly cashback. Cashback is calculated based on net losses for that week.
ace365 cashback is paid at a set rate on the difference between total losses and total wins for the week. Example: a Silver member who has a net loss of ৳20,000 in a week will receive ৳20,000 × 1.0% = ৳200 in cashback. This is the maximum for that tier — cashback does not apply in a winning week.
ace365 VIP members receive higher weekly cashback rates as well as priority support — with faster responses in live chat. Members at higher tiers are considered for exclusive promotional offers and personalised account service. Early access to new games or tournaments may also be available for VIP members.
ace365 carries out VIP evaluations at set intervals. If you are inactive for a long period or your activity drops significantly, your tier may be reviewed. Staying active and playing regularly allows you to maintain your current tier or move higher. It is best to check the detailed VIP tier conditions directly with ace365 support.
Cricket Betting
Answers to common questions about betting rules and markets on BPL, T20 World Cup, and international cricket at ace365.
Cricket
Yes, live in-play betting is available at ace365. You can place bets ball-by-ball or over-by-over even after a match has started. Live odds update in real time for major tournaments including BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. For more details on cricket betting, visit the ace365 cricket betting page.
With decimal odds, multiply the odds by your stake to get the total return (including your stake). Example: in a limited-overs match, Team A's odds are 1.80 and Team B's are 2.00. If you bet ৳500 on Team B and they win, your total return is ৳1,000 (৳500 profit); if Team A wins, you lose ৳500. In a limited-overs match there is no draw, so only two outcomes are possible.
Bets on matches interrupted by rain or declared no-result are generally voided and the stake is returned. However, if one leg of a multi-bet is voided, it may be treated as 1.0 odds, meaning the remaining legs of the multi-bet can still stand. The exact rules are stated in ace365's betting rules — read the terms before betting on matches with uncertain weather conditions.
Popular cricket markets at ace365 include match winner, toss winner, top batsman, highest wicket-taker, innings total runs (over/under), powerplay runs and next wicket method. For BPL and IPL tournaments, markets such as series winner and tournament top scorer are also available.
In a multi-bet, the odds of each selection are multiplied together to get the combined odds. Example: three matches with odds of 1.40, 1.60 and 1.80 give combined odds of 1.40 × 1.60 × 1.80 = 4.03 (approximately). A ৳100 bet returns ৳403 if all selections win. However, if even one selection loses the entire bet is lost and you lose ৳100. Multi-bets offer higher returns but carry higher risk.
Still have questions? Contact us directly
If you can't find the answer to your question on this FAQ page, the ace365 support team is always ready to help. Assistance is available in both Bengali and English.
Live Chat
Available 24 hours a day, 7 days a week — open the chat window from any page on the site and get a quick response.
Email Support
For detailed issues, you can write to us by email: [email protected] — you can write in Bengali or English.
The ace365 support team can assist in both Bengali and English. For urgent matters, live chat gives the fastest response.